Frequently Asked Questions

How do I sign up?

You can sign up through shortstaf.com or download the app ShortStaf onto your iOS or Android device.

Desktop:

  1. Go to shortstaf.com.
  2. Choose “Plan my event” or “I want to work”.
    • Selecting “Plan my event” will take you to Host registration.
    • Selecting “I want to work” will take you to Staff registration.
  3. Provide your name, mobile number, and email and follow the verification steps.
  4. Once verified, your account will be active and you can start posting or accepting jobs!

iOS and Android:

  1. Download the app in the iTunes App store for iOS or Google play for Android.
  2. Select “I need staff” or “I want to work”
    • If you already have an account online, login using your credentials.
  3. Provide your name, mobile number, and email and follow the verification steps.
  4. Once verified, your account will be active and you can start posting or accepting jobs!

What is the difference between a host and staff? And how do I know which one I am?

A Host is the person throwing or “hosting” the event, and is looking for staff to work the event.

A Staff member is the person who wants to work the event.

Each individual user can be a Host or Staff or both, you will just need to create two separate accounts.

Can I have a Host account and a Staff account?

Yes.  You will just need different emails for each account.  You can switch back and forth by logging out and logging back in as your preferred user.

How do I switch between my accounts?

The easiest way to switch accounts is to go to your profile and “log out”, and log back in as your other user.

We are working on creating an easier way to switch without logging out 😉

How do I post an event as a host?

  1. Login online or on the app.
  2. Select “Create an event” or “Quick Shift”, depending on your needs. Read more about what the difference is here.
  3. Fill out the required information. Questions? Email us at info@shortstaf.com
  4. Save as a draft or post the event.
  5. Upon completion you will be notified of all the applicants available for the positions posted.
  6. You can access all responses and matches through the “Events” tab, and “Accept” the staff you want to work your event.

Account How-To’s

How to Create an Account

You can sign up on shortstaf.com or download ShortStaf  app for iOS or Android devices.

Desktop:

  1. Go to shortstaf.com.
  2. Choose “Plan my event” or “I want to work”.
    • Selecting “Plan my event” will take you to Host registration.
    • Selecting “I want to work” will take you to Staff registration.
  3. Provide your name, mobile number, and email and Bam! Your in!
  4. Next step is to set up your profile and post or accept your first event.

iOS and Android:

  1. Download the app in the iTunes App store for iOS or Google Play for Android.
  2. Select “I need staff” OR “I want to work”
    • If you created an account online, login in with your credentials.
  3. Provide your name, mobile number, and email and Bam! Your account will be active and you can start posting or accepting jobs!
  4.  Next step is to complete your profile and start searching or posting events.

Payments

Is my card and personal information safe? Who has access to it?

We use Stripe to secure all payments, credit card numbers, bank info and personal info to ensure that ShortStaf admins nor users have access to that info. Read more about Stripe security here.

Host Users

Who is actually paying the staff?

You are, The Host. Payments are handled user to user through the app, using a third party payment processor. Once you create your event, you will be prompted to enter your credit card information to post the event on our platform, and we will charge your card then for the amount of your event. The staff is paid from that same amount 24 hours after they have completed your event.

How do I pay my staff?

All confirmed staff is paid automatically through the app, based on the hours required that you have set in your event posting.  So kick back and enjoy your event, we will automatically pay your staff 24 hours after the event has ended.

How do I tip my staff?

Currently Tips are paid separately and not tracked by ShortStaf.  We are working on an in app feature and will let you know as soon as it is ready 🙂

What if I need to change the amount of hours I need my staff for?

If you need to change the number of hours prior to the event, no problem!  You can do so through the app, by accessing your events tab, selecting the event you want to change and pressing edit.  From there you can change the hours required and any other information.

What if towards the end of the event, I need to keep my staff longer?

After the event start time, you will not be able to edit your event.  You will need to account and pay your staff for any additional time not included in the original event posting. We are working on adding a feature to extend the staff time and will let you know as soon as it is ready 🙂

What if my staff doesn’t show, cancels last minute, or is clearly disruptive or disrespectful?

Contact us immediately and let us know who did not show up! We will do everything in our power to fix it, and rectify the situation.  We always have extra staff on hand to send you someone new.  Meanwhile, a trick our ShortStaf team has learned, is to go back into your event posting and accept additional staff members, then message them in app and see if they are still available and can get there right away.  Be sure to cancel the staff did not show right away, so the new staff member can confirm.

Staff Users

How and when do I get paid?

You will need to set up your payment account in the app, through your account tab.  After your payment account is set up, you will receive payment for every event you work 24-48 hours after the event end time. Payment will go directly into your bank account, using our third party processor.

Please note:  For first time payment accounts, our third party payment processor, Stripe, takes 7-10 days to verify your first payment, before initiating a bank transfer into your bank account. Every payment after will automatically release after 24-48 hours and be deposited into your bank account. *Average time to receive payment is 24 hours.

How do I set up my payment account?

Access your account tab or area in the ShortStaf app, through the My Account menu tab. Once in there, you will select “Set up payment account”.  This will bring you to our third party payment processor, Stripe.  From there, fill out all of the required information and Bam!  You are set up!

How do I set up my payment account as an individual? 

Here is a how-to for filling out the Account Details fields:

  • Individual/Sole Proprietorship
  • EIN (Tax ID) – not required
  • Business address – personal address
  • Website – If you do not have an individual or company website, please use any of your social media links Ex) https://www.facebook.com/ShortStaf/

Why do I need to provide my Social Security Number to stripe?

Any organization that sends funds to individuals, businesses, etc., is required to collect information to verify your identity, also known as “Know Your Customer” (or KYC) checks to prevent identity theft.

Why is Stripe asking for my full SSN?

In order to fulfill the requirements of a KYC check.

Why have I not gotten paid yet?

If you have already set up your payment account and it has been 7 days past the event end date, please check if one of these common delayed payment reasons applies, and contact us at info@shortstaf.com.  We can check if it is anything on our end first or if you will need to contact Stripe directly. Here is a helpful link to Stripe’s Payout FAQ’s.

All About Events

What is the difference between “Quick Shift” and “Create an event” ?

Quick Shift is used for ONE position in an event, and requires less information to post it.  Quick shift is built to provide you that on-demand staff when you need it!

Create an event – This is where you can request everything needed for your event (Staff, venue, photbooth, champagne glasses, etc.).  After filling out the essential information, you’re given suggestions, and are able to pick the positions that need to be filled.

If you don’t know how much to pay your staff, we’ve figured it all out for you! You can download this PDF & refer back to it at any time. (Through the website, right click & save. For mobile, hold touch and save.)

Here’s a step-by-step guide on how to use ShortStaf as a host user.

If you’d like the 45 second version, you can find that here.

Tips and Tricks to Rock Your ShortStaf Experience!

Thank you for being a part of ShortStaf!

Here are tips on how you can use ShortStaf to make your party a breeze ?? 

1. Communicate With Your Staf!    

When posting your event, make sure you include the details!

This will prepare your Staf for what type of event they will be working. 

What do you want the Staf to wear? Do they need to bring anything with them? Is this a theme party? Fill your Staf in! It will enhance your experience and the event.

2. Fully Staf Your Event! 

Don’t be caught without a fully staffed event. You want smooth sailing, and that means all hands on deck.

Do you need someone to serve food? How about make cocktails? Oh, don’t forget putting up those decorations before hand! …And you need help taking them down too. That’s 3 different positions on ShortStaf! (or 6 extra hands).

3. Review Your Staf!        

Let your Staf know how they did! They rocked your event, made your life SO easy, and all with a smile.

Review them on the app so other hosts can have that same, awesome experience!

4. Have Questions? We Have Answers!    

We want you to have the best ShortStaf experience! We make this possible by providing you with all necessary information to make your event a success.

By visiting our FAQ page, you will find questions that Hosts (just like you) had! If you don’t find what you’re looking for there, feel free to email us at info@shortstaf.com

5. Don’t Pay Your Staf in Cash! 

As a host, you’ve already paid your Staf member(s) through the app. The Staf members do not receive these funds until after the conclusion of the event. Feel free to tip the Staf for doing an exceptional job- but we’ve taken care of the entire payment process for you!

6. Does your Staf have a complete profile?  

Choose a Staf member with a complete profile and a professional picture. Now on ShortStaf, Staf members can upload multiple photos. Now, you can really get to know them. 🙂

7. Finding The Right Match

From the Staf’s profile, you will be able to get a feel for who they are. With a complete profile, a professional picture, and a tagline that describes their personality, you will find the perfect match for your event! 

Tips and Tricks to Rock Your ShortStaf Experience!

Thank you for being a part of ShortStaf!

Here are some tips to WOW your host and get those 5-star ratings

rolling in! ?

1. Show Up Early!    

By arriving early, you are showing the host you respect their time and event. ShortStaf suggests 15 minutes prior to your position start time. You are eager to work and help them have the best party ever! Who doesn’t love that? Also, your host will be providing you with specific instructions on how they want your help. Don’t miss out on this important information by being late!

2. Dress For Success!

ShortStaf recommends dressing professionally. Black pants, black shoes, and a white button up are usually the norm, but make sure to check your event details! Your host will have specific instructions on how they want you to dress. You can always reach out to the host via in app messaging if you have any questions. Communication is always encouraged at ShortStaf 🙂

3. Smile!  🙂

Make your host and their guests feel warmly welcomed. Smile, be polite, and have a good time while working! Your happiness will light up the event, we promise!

4. Double Check Your Calendar!    

If you have been confirmed for an event, make sure you can work! The host is relying on you to make sure their party runs smoothly. You don’t want to let your host down by canceling last minute.

5. Be Prepared! 

Make sure you’ve kept in good communication with the host and you’re ready to meet their expectations. You should make sure you’ve got all your necessary tools available (e.g bottle opener, corkscrew). By doing a little preparation before the event- you’ll feel more at ease and in control.

6. Be Polite!  

Make sure you treat your hosts and guests of the event graciously. This will build a positive relationship and the host will definitely select you for their next event! Not to mention, it will provide an all around better experience for you, your host, and their guests. Appreciate your guests by making them feel special.

7. Make Your Profile Picture Professional!    

A picture is worth a thousand words. We all love a good Snapchat filter, but for your ShortStaf profile picture, we suggest hanging up the bunny ears for another day.

8. Make Your Profile Complete! 

Your profile should be 100% complete. This includes profile picture, name, email, phone number, location, positions to work, experience, and certifications. Your host wants to get to know you. Make it easy for them to see how awesome you are!

9. Include Details!  🙂

Don’t be a stranger. Make your tagline interesting, fun, and informative. We have made it possible to upload multiple photos (yay!). Use this as an opportunity for your host to get to know you.